Terms and Conditions
Last Updated: January 13, 2025
Welcome to Talisa Phones & Accessories ("we," "us," or "our"), operating the website www.talisaphones.co.ke (the "Website") and our physical store at Kimathi Street, Nairobi, Kenya. By accessing our Website, making a purchase, or using our services (including sales, repairs, corporate sales, or the "Lipa Polepole" payment plan), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Website or services.
1. General Information
The information provided on our Website is for general informational purposes only. We strive to ensure the accuracy of the information, but we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on this Website is provided "as is," with no guarantee of completeness, accuracy, timeliness, or the results obtained from the use of this information.
2. Pricing
All prices displayed on our Website or in our store are exclusive of Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without prior notice due to market fluctuations, supplier changes, or other factors. We reserve the right to adjust prices at our discretion.
3. Warranty Terms
We provide the following warranty terms for products purchased from Talisa Phones:
Manufacturer Warranty: Any warranty is provided by the product manufacturer, not Talisa Phones & Accessories, unless stated otherwise. In case of defects, repairs are handled by the manufacturer's authorized service center or our official partners.
Warranty Confirmation: Before purchasing, please confirm with our staff whether your product includes a local warranty. Not all products come with a warranty, and some are sold on an "as is" basis.
Return Policy: We accept returns only within 24 hours of purchase, and the product must be faulty. Non-faulty products or products returned after 24 hours will not be accepted.
Warranty Limitations: Warranties do not cover hardware or physical damages, such as screen breakage, water damage, or other user-induced issues.
No Refunds: We do not issue refunds for items under warranty. Defective products under warranty are subject to repair or replacement by the manufacturer.
Warranty Registration: It is the customer's responsibility to register the product with the manufacturer website or option provided for warranty purposes.
Accessories: No warranty is provided for accessories, including but not limited to chargers, earphones, and cases.
Service Center Assistance: If you are unable to reach the manufacturer's service center, we can assist in delivering the product to the service center on your behalf. This process may take between 7 and 30 days, depending on the manufacturer's service timelines.
4. Orders and Payments
By placing an order through our Website or in-store, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity. Payment must be made in full at the time of purchase unless you are enrolled in our "Lipa Polepole" installment payment plan, which is subject to separate terms and conditions.
5. Shipping and Delivery
We aim to deliver products within the agreed timelines, but delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party logistics providers or unforeseen circumstances. Shipping costs, if applicable, will be communicated at the time of purchase.
6. Repairs
Repair services are subject to availability and may require diagnostic fees. We are not responsible for data loss during repairs, and customers are advised to back up their devices before submitting them for repair. Repair timelines may vary depending on the nature of the issue and availability of parts.
7. Lipa Polepole Payment Plan
Our "Lipa Polepole" installment payment plan is subject to eligibility criteria and separate terms, which will be provided at the time of application. Failure to meet payment obligations may result in additional fees or repossession of the product, as per the plan's terms.
8. Recruitment & Job Application Terms
By submitting an application through our Careers portal, you acknowledge and agree to the following:
Accuracy of Information: You certify that all information provided in your application, including your video pitch, is true, accurate, and reflects your own work and experience. Providing false information is grounds for immediate disqualification or termination.
Video Content: By uploading a video introduction, you grant Talisa Phones & Accessories the right to view and store this content for recruitment evaluation purposes.
No Guarantee of Employment: Submitting an application does not create a contract of employment or guarantee that you will be interviewed or hired.
Verification: We reserve the right to verify your professional background, references, and any other information provided during the application process.
Communication: You consent to being contacted via the email or phone number provided regarding your application status.
9. Limitation of Liability
To the fullest extent permitted by law, Talisa Phones & Accessories shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services, including but not limited to damages for loss of profits, data, or other intangible losses. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.
10. Intellectual Property
All content on our Website, including text, images, logos, and designs, is the property of Talisa Phones & Accessories or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on our Website, and the "Last Updated" date will be revised accordingly. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us at:
Location: Bank House 5th Floor, Moi Avenue, Nairobi
Email: info@talisaphones.co.ke
Phone: 0724368347