Frequently Asked Questions

Ex-USA phones are devices imported from the United States, ex-UK phones come from the United Kingdom, and refurbished phones are professionally restored pre-owned devices that can come from various sources. All three categories are genuine, high-quality devices that have been previously used and professionally refurbished. The main differences are in the original market specifications and sometimes network compatibility. All our phones are thoroughly tested and certified to work perfectly in Kenya.

Yes, absolutely! All our phones are 100% genuine and authentic. We source directly from certified suppliers and each phone undergoes rigorous quality checks. We guarantee authenticity and provide warranty on all devices. Every phone comes with clean IMEI and original specifications. We never sell fake or counterfeit devices.

Grade A phones are in excellent cosmetic condition with minimal to no signs of use - they look almost new with 90-100% battery health. Grade B phones show light signs of use with minor scratches but are fully functional with 80-90% battery health. Grade C phones have moderate signs of use with visible scratches but remain fully functional with 75-85% battery health. All grades undergo the same rigorous testing and quality checks.

Yes, we provide warranty on all our phones. The warranty period varies by product grade and condition. Grade A refurbished phones typically come with 3-6 months warranty covering manufacturing defects and hardware issues. We also offer extended warranty options for additional peace of mind. Our warranty covers repairs or replacement for any manufacturing defects.

Yes, we have a customer-friendly 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. The phone must be in the same condition as received with all original accessories and packaging. We want you to be completely happy with your purchase.

Our warranty covers manufacturing defects, hardware malfunctions, battery issues (if below specified capacity), and display problems. It does not cover physical damage from drops, water damage, or software issues caused by user modifications. We provide free repairs or replacement for any covered issues during the warranty period.

For Nairobi and surrounding areas, we offer same-day or next-day delivery depending on your location and order time. Orders placed before 2 PM are typically delivered the same day. For other parts of Kenya (Mombasa, Kisumu, Nakuru, Eldoret, etc.), delivery takes 1-3 business days.

Yes! We offer cash on delivery (COD) for all orders across Kenya. You only pay when you receive and inspect your phone. We want you to be completely satisfied with your purchase before payment. We also accept M-Pesa, bank transfer, and credit/debit card payments for your convenience.

We accept multiple payment methods: M-Pesa (Lipa na M-Pesa), Cash on Delivery (COD), Bank Transfer, and Credit/Debit Cards (Visa, Mastercard). Choose the payment method that works best for you during checkout. All payment methods are secure and encrypted.

Delivery fees vary based on your location. Nairobi deliveries typically have a flat fee or free delivery for orders above a certain amount. For upcountry deliveries, fees are calculated based on distance and courier charges. The exact delivery fee will be shown during checkout before you complete your order.

All our phones are tested and certified to work with Kenyan networks (Safaricom, Airtel, Telkom). We ensure compatibility before listing any device. Our phones support 2G, 3G, 4G LTE, and 5G (where applicable) on Kenyan network frequencies. If you have specific network requirements, our team can verify compatibility before purchase.

Yes, all our ex-USA, ex-UK, and refurbished phones are factory unlocked or professionally unlocked. This means they work with any network carrier in Kenya and worldwide. You can use any SIM card without restrictions. We verify the unlock status before shipping.

Yes, all our phones come with essential accessories including a charger and USB cable. Some phones may include original accessories, while others come with high-quality compatible accessories. We clearly specify what's included with each product listing. Original boxes may not always be included.

Every phone comes with a clean IMEI number that you can verify on official manufacturer websites (Apple, Samsung, etc.) or IMEI checking services like imei.info. We also provide purchase receipts and warranty documentation. Our team can guide you through the verification process if needed. You can also check the phone's settings to verify model, storage, and specifications.

Every phone undergoes our comprehensive 50-point quality check: IMEI verification, full hardware diagnostic testing, screen and display inspection, battery health verification (minimum 80% capacity), camera functionality testing, network compatibility check, software updates, cosmetic grading, and final quality assurance. Only phones that pass all checks are listed for sale.

Both are excellent choices with genuine quality. Ex-UK phones often have better network compatibility with Kenya due to similar frequency bands and typically show less wear. Ex-USA phones are equally genuine and reliable. The choice depends on availability, price, and your preference. Both come with the same quality guarantee and warranty from us.

Refurbished phones are more affordable because they are pre-owned devices that have been professionally restored. You save 30-50% compared to brand new phones while getting the same functionality and performance. The lower price reflects the fact that the phone was previously used, but our rigorous refurbishment process ensures it works like new.

Yes, we also stock brand new phones alongside our refurbished inventory. Brand new phones come with full manufacturer warranty and original packaging. Check our products page or contact us to inquire about availability of specific new models.